Troubleshooting Amazon Prime

Disconnect Less. Access More.

The only thing standing between you and a better network is a little bit of guidance.

Bad connection? Try this first.

Amazon's guide runs you through troubleshooting basics. There's a good chance following these directions will clear up your issue, but if the guide doesn't solve your problem, one of the links below may be more helpful. Read more...


Digitell case study

Why Digitell traded their text based network diagnostic tool for PingPlotter and how visual monitoring improved quality of their live broadcasts. Read more...


Router rebooted. Nothing fixed. Now what?

Turning your router off and on solves a lot of problems, but if it isn't working this time try these next steps. Read more...


#GottaSeeIt

See Your Network

Is fixing buffering even possible?

Relieving the pain caused by that dreadful spinner is totally possible if you're willing to do some troubleshooting. Find more about what it take to solve a buffering problem here. Read more...


What to do instead of internet speed tests

Conventional wisdom says speed tests help convince tech support they have a problem. That's usually not the case, but luckily there's a better way. Read more...


How to test your network

Collecting information about your connection is most efficient way to start solving network problems. We actually make a tool for this. It's called PingPlotter. You can get started with it here. Read more...


When problems happen on your network

Problems with your network fall into a few common categories. Here are some ideas about how to solve each one. Read more...


How to share PingPlotter data

Problems with your network fall into a few common categories. Here are some ideas about how to solve each one. Read more...


What to do when problems are on someone else's network

It's up to you to persuade them to take action. You need to build a case for fixing the problem. Here are tips on what makes a good case. Read more...


Working effectively with service providers

You can't fix someone else's network without their help. Here ate tips for getting results even if a service provider is being uncooperative. Read more...


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