The packet loss you're seeing across the board on all hops is visible in hop 2. Since you didn't show the time graph for hop 1, I assume you're not seeing the same packet loss there, but the latency variability in hop 1 looks like there might be problems there too.

Do you know what devices the different hops are here? Is hop 1 inside your network (the IP address makes me think so)? Is it showing this same packet loss? If so, then this packet loss might be happening inside your own network.

Since hop 2 is showing similar packet loss characteristics to ho 16, you can pretty much rule out everything past hop 2 as the source of your problem. This limits it to something inside your network, or the first hop inside your ISP. You'll want to eliminate your own network as the source of the problem if possible. If you're using a wireless network (the packet loss characteristics look a little bit like you're using a wireless network, but I can't say for sure), try going with a direct cable connection.

You might try posting another shot with hop 1 turned on and "Samples to include" set to 250 instead of 10. Also, if you can tell us which hops are which devices, and if you have a router / wireless device / similar inside your network, talk about that a bit. This will help us narrow it down a bit more.

- Pete