Hi Ron The Red,

The thing to keep in mind when looking at PingPlotter data is that the only thing that really matters is the final destination, slate.sheridancollege.ca in your case. As long as the graph looks clean (no red) then you can ignore everything else going on the route. What is likely happening with those hops that are showing packet loss is they are "de-prioritizing" the expired ICMP packets sent by PingPlotter. Again, since sheridancollege is showing 0 packet loss, we can ignore it. You can read more about this in our Knowledge Base: https://www.pingman.com/kb/article/one-poorly-responding-router-5.

I recommend you run PingPlotter while your daughter is doing her class work. When she complains about glitching or stuttering, check back in with PingPlotter to see if there's any packet loss/high latency at the final destination. Then follow the example in this video to get help interpreting the data: Interpretting PingPlotter Data.