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#3179 - 11/14/17 02:51 PM MOS Score not changing
nick casagrande Registered: 11/14/17 Posts: 1	I've purchased pro and it's been running for a few hours now to my SIP carrier, but the score of 4.37 never seems to change, why not?
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#3180 - 11/14/17 03:03 PM Re: MOS Score not changing [Re: nick casagrande]
Gary PingPlotter Staff Registered: 10/30/13 Posts: 185	Hey Nick, Thanks for getting in touch - and thank you for your recent PingPlotter Pro purchase! We appreciate it. It's tough to say for certain why your MOS score seems to be sticking at 4.37 without a bit more information. If possible, would you be able to send us over a screenshot of what you're seeing, as well as a .pp2 file of your trace results (via the "File" -> "Export Sample Set" option in program)? You can post that info here, or send it to us via email at support@pingman.com - and we'll be happy to take a look from there! Best wishes, -Gary
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