Hi guys! Thanks for making awesome software which has allowed me to get this far. I need a little more help though if you're willing to indulge me!

https://share.pingplotter.com/CMMXAGXZT6s
https://share.pingplotter.com/4tah7dKWmNq#

The problem I'm having with my home network is that I get a couple of seconds outage every 2 minutes or so. About 2 days ago, the internet went out for an hour or so and it's been like this since. It's pretty annoying for gaming.

Looking at the data, I'm fairly sure it's the hardware that's causing the problem since the packet loss carries on directly from hop 1. I'm a little confused as to why hop1 keeps alternating between 100% and 0% packet loss though. Could this be causing the problem? Hop2 seems to respond to the ping every now and then too for some reason.

What would be the next step for me? Contact ISP with these screencaps? Any help you guys could provide interpreting these results would be fantastic!

All the best,
Swordy

Hi Swordykins,

We'd be more than happy to indulge you here!

From what I can see in the data you've provided here (thanks for sharing, by the way!), it *looks* like the outage you're experiencing is starting somewhere between your machine and hop #1 (your router/modem).

It can be a bit tough to see this because of the way hops #1 and #2 seem to respond to ICMP requests (it looks like both are down prioritizing/not responding to them - a concept we cover in more detail here: http://www.pingman.com/kb/5). When hop #1 *is* responding, it has a pattern of packet loss that seems to carry all the way through the route to the final target.

Your next goal here should be to eliminate any variables (that you have control over) to see if you can isolate what the culprit in your issue is. Any chance you're on a wireless connection? If so - you might try moving to a wired connection to see if that has any effect on your results in PingPlotter. If you're already on a wired connection - you might try swapping out some cables to see if that makes any difference as well.

We've got a guide that goes over some strategies and best practices to employ when troubleshooting an issue like this one, which may be of some help to you here:

https://www.pingman.com/network-nirvana/

Hopefully this helps to get you headed in the right direction! If you should find yourself with any questions, or needing any other guidance - please don't hesitate to let us know.

-Gary

Hey Gary

Thanks for making me feel so welcome. I really appreciate your support.

I seem to have fixed the issue for now! I'm connected to the router via a powerline adapter so I tried a different machine and had the same issue. Must be something on the router's end. Next thing I tried was just connect to the router via ethranet. Problem solved! So the issue must be with the powerline.

I've just plugged in a different powerline adapter and the issue has gone! Dodgy adapter I guess? Interesting.

Anyway, thank you so much for all your help. I'd recommend your software to anyone and love how committed you are to helping newbies like me solve their network problems. I found the network nirvana page especially useful and have bookmarked it for future viewing.

Take care and all the best!
-Swordy