Knowledge Base
PingPlotter Installer Options
What do the different options in the PingPlotter installer do?
Windows:
Installing as a service:
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Upon installing you will have the option to install and Run PingPlotter as a service through the "Collect data in the background" option. This allows PingPlotter which allows the program to start running as soon as a machine is booted up, and continue running (even if a user logs out). This is a great option if you have a few targets that need to be monitored continuously, without interruption.
Modify options:
If you have already installed PingPlotter and would like to enable it to collect data in the background, you can do so through add/remove programs > PingPlotter 5 > modify > Modify > "collect data in the background"
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Reinstall with agent:
Use this to install with an agent for use with PingPlotter CloudConnect. If you have previously deactivated your machine as an agent, you can use this option to re-activate it. (If you have downloaded an agent installer that is the same build as an existing PingPlotter install use this to activate your agent.)
Modify:
Used to change your storage location and install/uninstall as a service.If you have already installed PingPlotter and would like to enable this feature you can do so from here.
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Repair
Fixes missing or corrupt files, shortcuts, and registry files for PingPlotter
Remove:
Uninstalls PingPlotter from your device. You will be given the option to remove all PingPlotter settings, directories, and log files along with a separate option to remove your PingPlotter license key. This is perfect for if you want to uninstall PingPlotter but keep your Settings/Data intact if you decide to reinstall at a later date.
How to Stop/Start/Restart Service
- Press Win + R -> type Services.msc services.msc -> OK
- Right-click PingPlotter 5 Service ->Restart
- Fire up PingPlotter
Where your data lives:
Windows
If you’re running PingPlotter as an application:- C:\Users\**Username**\AppData\Local\PingPlotter 5
- C:\ProgramData\PingPlotter 5
Mac
- ~/Library/Application Support/PingPlotter
- /Library/Application Support/PingPlotter
To install PingPlotter as a service on Mac first install and launch the application. From there using the menu bar go to "PingPlotter" > Background Mode > Install Service. From the "Background Mode" tab you can also uninstall, reinstall, or restart the service once installed.