Knowledge Base

Question I have been trying to download the product and I consistently get a 'Could not initialize installation. File size expected=(some number), size returned=(some other number)' or some other similar message when I try to install. ... Read More

Question Do PingPlotter and MultiPing work with Windows 7, 8, 10 and Windows 2008, 2012? Solution In general, all versions of PingPlotter and MultiPing work well under most versions of Windows (you can find PingPlotter's system requirements here... Read More

Question What are some of the best practices for contacting support? Solution If you need help - we've got you covered. That being said, there are a few things you can do to make sure we've got everything we need to help out. ... Read More

Question What's the Export Controls Classification Number (ECCN) for the PingPlotter and MultiPing? Solution All versions and editions of PingPlotter and MultiPing fall under the ECCN of EAR99. Read More

Question I think my cable modem (or cable line) is bad. What's the best address to ping or trace? Solution The best address to use for troubleshooting is a target that is exhibiting problems when using other (not just PingPlotter) applications.... Read More

Question I use a piece of software that automatically connects to an online service, but it doesn't ask me for an address or tell me which one it is connecting to. How can I determine the address of that server so I can PING/TRACE to it?... Read More

Question Why don't you offer technical support over the phone? Solution We love providing great solutions to problems (as quickly as possible). We believe that great solutions often require: Experience (on our part) Documentation on past... Read More

Question I've emailed support@pingman.com, but I've not gotten a response. Are you ignoring me? Solution We occasionally get complaints from people who have sent us emails and we've responded to them, but they never get that reply ... Read More

Question Wow! I can't get enough of this traceroute and ping business. My mind hungers for more knowledge. Got any web links where I can read up? Solution Sure thing. We've got a few links in our Related and interesting links page of the... Read More

Question Do you have a support message board? Is it only available to registered users? Solution We sure do. Our support boards are freely available to everyone - you can access them at http://www.pingman.com/forums. Although we'd like to think... Read More

Question Are Pingman Tools products affected by Log4j vulnerabilities? Solution PingPlotter Cloud, PingPlotter, and MultiPing All of our products (PingPlotter Cloud, PingPlotter Pro/Standard/Free, and MultiPing) do not utilize Log4j and are not... Read More